Return & Refund Policy

At FUFUAISPORTS, we are committed to ensuring our customers have a smooth and reliable shopping experience. This Return & Refund Policy outlines the steps, responsibilities, and timelines for returning products and receiving refunds.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Condition: Products must be unused, unworn, and in the same condition as when you received them.

  • Packaging: Original packaging and any included tags or accessories must be intact.

  • Proof of Purchase: A valid receipt or order confirmation is required to process your return.

Return Timeframe:

  • Customers can request a return within 30 days of receiving the product.

Return Shipping and Fees

  • Shipping Costs: Customers are responsible for paying the return shipping fee as well as any applicable handling charges.

  • Return Address:
    Room 201, No. 6, Lianglong Village, Changle West Street, Huashan Town, Huadu District, Guangzhou, Guangdong, China

  • Instructions: Returns should only be sent after obtaining approval from our customer service team. Sending items directly to the warehouse or manufacturer without approval may result in the return being rejected.

How to Initiate a Return

  1. Contact FUFUAISPORTS customer support via service@fufuaisports.shop or +1 (218) 622-3794.

  2. Provide your order number, product name, and the reason for the return.

  3. Our team will provide a confirmed return address and detailed instructions for sending the product.

  4. Pack the item securely to prevent damage during transit and retain tracking information for your shipment.

Refund Process

  • After your returned item has been received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund will be issued to your original payment method within 14 days.

  • Please note that return shipping fees and handling charges are non-refundable.

Exchanges

  • Exchanges are only available for items that arrive damaged or defective.

  • If you require an exchange for the same product, contact service@fufuaisports.shop or +1 (218) 622-3794 for instructions.

  • Shipping times for exchanged items may vary depending on your location and the shipping method chosen.

Important Notes on Returns

  • For items of high value, we strongly recommend using a trackable shipping service or purchasing shipping insurance to ensure the package is not lost during return transit.

  • Packages returned without tracking may not be eligible for replacement or refund if lost.

  • Always wait for the customer service approval and return instructions before sending products.

Contact Information

For any questions or to begin a return or exchange, reach us at:

FUFUAISPORTS strives to make returns and refunds as seamless as possible, ensuring that every customer feels confident in their purchase.